Terms of service

These terms of service (hereafter "Terms") govern the contractual relationship between:

• The publisher: M-Roots Technology LLC (a Wyoming, USA limited liability company), operating the AfricWebHosting brand and the africwebhosting.com website (see Legal Notice)
• The Customer: any business entity or professional individual subscribing to a service via africwebhosting.com

The publisher acts as an authorised reseller of Microsoft 365 and Google Workspace cloud productivity services. The provisioned licences remain the intellectual property of Microsoft Corporation and Google LLC respectively.

Confirming an order on africwebhosting.com constitutes full acceptance of these Terms. The Customer acknowledges having read them before payment confirmation, and also accepts the Privacy Policy and Cookie Policy.

The publisher offers the following services:

• Microsoft 365 — 3 plans: Basic, Standard, Premium (see pricing page)
• Google Workspace — 3 plans: Starter, Standard, Plus
• Microsoft auto-expanding archive add-on (Standard option)
• Migration service from a third-party provider (priced by tier based on user count)

Detailed technical features of each plan are described on the pricing page and faithfully reflect the official Microsoft and Google offerings.

The publisher reserves the right to amend the catalogue, features or pricing with 30 days' prior notice by email. Any change affecting current subscriptions becomes effective on renewal.

Prices are displayed in EUR on the pricing page. Notes:

• Setup fee of 10% of the initial subscription amount, charged once on the first invoice
• Optional migration: €290 (1-5 users), €590 (6-15), €990 (16-50), on quote beyond
• Billing cycle: monthly or annual, chosen at subscription

Prices are shown exclusive of taxes. As M-Roots Technology LLC is a Wyoming (USA) company, invoices are issued without French VAT. Any applicable taxes, duties or withholdings (local VAT/GST, digital services tax, etc.) are borne by the Customer according to their billing jurisdiction; where relevant, the Customer applies the reverse-charge under the rules of their own country.

Payment is made exclusively via Stripe Payments Europe Ltd. (credit card). No banking data is stored by the publisher. Renewals are automatically charged on the anniversary date.

Display in local currencies (XAF, XOF, USD) is purely indicative: payments are denominated in EUR. The Customer's bank applies its own exchange rate.

Monthly plan: no commitment, terminable at any time via the customer area or by email to contact@africwebhosting.com. Termination takes effect at the end of the current month.

Annual plan: firm 12-month commitment. Renewal is automatic; the Customer may opt out by notifying the publisher at least 30 days before the anniversary date.

Upon termination, the publisher decommissions the licences with Microsoft / Google per the official policies of these providers (generally, access maintained until the end of the paid period).

Right of withdrawal: professional Customers (B2B) do not benefit from the right of withdrawal provided by article L221-18 of the French Consumer Code for contracts concluded remotely between professionals.

Manual activation: the publisher commits to provisioning the subscribed licences within 24 business hours of payment confirmation. The Customer receives administrator credentials and the DNS records to publish (MX, SPF, DKIM) by email at the address provided.

Service availability: once activated, the service runs in Microsoft (M365) or Google (Workspace) datacenters. Availability commitments (SLA) are those published by these providers (typically 99.9% monthly, with financial credits at their expense in case of failure).

The publisher is not liable for interruptions, degradations or data losses attributable to Microsoft, Google, or any other third-party provider (Stripe, Cloudflare, infrastructure hosting).

Maintenance and account management included: throughout the entire contract duration, the publisher handles routine administrative management of the Customer's accounts (creation, deletion, password reset, licence assignment and removal, aliases, transport rules, DNS adjustments) at no additional cost. Tier 1 and Tier 2 product support (technical incidents, service anomalies) is handled directly with Microsoft, Google or their representatives via tickets, with no intermediation fee charged by the publisher.

Exceptional actions on quote: interventions outside routine administration (additional mailbox migration, custom audit, third-party integration, on-site user training, specific compliance work, one-off restore, etc.) are subject to a prior written quote, accepted by the Customer before execution.

Personal data processing is governed by the Privacy Policy. Where the Customer is subject to GDPR, a Data Processing Agreement (DPA) can be entered into on request.

The Customer's business data (emails, files, calendars) is stored in Microsoft / Google datacenters and does not transit through the publisher's infrastructure.

The publisher is held to a best-efforts obligation rather than a results obligation. Its liability cannot be invoked for:

• Failures or unavailabilities of Microsoft, Google, Stripe, Cloudflare or our infrastructure host services
• Consequences of incorrect DNS configuration performed by the Customer
• Data loss attributable to Customer behaviour (accidental deletion, credential sharing, etc.)
• Any indirect damages (loss of operations, lost profits, reputational harm)

In any event, the publisher's liability, all causes combined, is limited to the amounts actually paid by the Customer during the 12 months preceding the incident.

Events that are unforeseeable, irresistible and external to the parties (natural disaster, major third-party failure, armed conflict, administrative decision) do not constitute a breach of these Terms. The publisher will inform the Customer by email as soon as possible.

These Terms are governed by the laws of the State of Wyoming (USA). Failing amicable resolution, any dispute falls under the jurisdiction of the competent courts of the State of Wyoming, USA.

Notwithstanding the foregoing, Customers residing in the European Union retain all mandatory rights granted by their national law, in particular those arising from the General Data Protection Regulation (GDPR).